Terms of Use & Privacy Policy
1. Relationship with Salla Platform
This online store is owned and operated by DASH Control Systems Co. (“we”, “our”, “us”), and is technically powered and hosted by the Salla e-commerce platform.
By using this store, creating an account, or placing an order, you agree to be bound by:
The Terms of Use and Privacy Policy of Salla, and
This store-specific Terms of Use & Privacy Policy.
Customer accounts, passwords, and payment processing are managed through Salla and its licensed payment gateways. We:
Do not have access to your account password.
Do not see or store your full payment card details.
Only receive order-related information and contact details necessary to process and support your orders.
We recommend reviewing Salla’s own Terms of Use and Privacy Policy before registering or completing a purchase.
2. Store Terms of Use
By using our store, you confirm that you have the legal capacity to contract and purchase under the laws of the Kingdom of Saudi Arabia.
You agree to:
Use the store only for lawful purposes and in a lawful manner.
Not misuse any service, attempt to breach security, or interfere with the operation of the store or Salla’s systems.
Not use our products or services in any way that is illegal or contrary to public morals.
We reserve the right to cancel or refuse any order, or suspend any user’s access, if we suspect fraudulent activity, incorrect information, or misuse of the store, without any obligation to provide compensation.
Prices, offers, shipping policies, and our return/exchange and warranty policies may be updated from time to time. The version displayed on the store at the time of purchase is the applicable version.
3. Data We Receive Through Salla
Through Salla’s system, we may receive and view the following information related to your orders:
Full name.
Mobile number and email address.
Shipping and billing addresses.
Order details (products, quantities, amounts, payment method, order status, shipping status).
Any notes or messages you submit via contact forms, order notes, or support requests.
We do not request or store your national ID number or residency ID through this store, and we do not receive your password or full payment card details. Any processing of those items is handled directly by Salla and/or its payment partners under their own policies and applicable regulations.
4. How We Use Your Data
We use the data we receive from Salla for the following purposes:
4.1 Order Fulfilment & Services
Creating and managing your orders.
Processing payments (based on confirmation from Salla/payment gateways).
Arranging shipping and delivery.
Handling returns, exchanges, warranty and maintenance according to our published policies.
Communicating with you regarding order confirmation, updates, shipping status, or any issues with your order.
4.2 Support & After-Sales Service
Responding to your questions and support requests.
Coordinating warranty, maintenance, and technical support where applicable.
4.3 Improvement & Analytics
Analyzing sales, products, and customer preferences to improve our products, services, and user experience.
4.4 Marketing & Promotional Communications
We may use your contact details (such as email address and mobile number) to:
Send promotional offers, discounts, newsletters, product updates, and surveys related to our products and services.
Contact you via email, SMS, WhatsApp, phone calls, and/or push notifications (where supported by Salla or integrated apps) for marketing and promotional purposes.
By using this store, placing an order, submitting your contact details, or subscribing to any newsletter or marketing list, you expressly consent to receiving marketing and promotional communications from us via the channels mentioned above, unless and until you choose to opt out.
5. Opting Out of Marketing Messages
You may request to stop receiving our marketing messages at any time by:
Contacting us through the “Contact Us” page or the contact details shown on the store, and asking to unsubscribe from marketing communications; or
Using any unsubscribe or opt-out link provided in emails or messages, where available.
Opting out of marketing messages does not stop important service-related communications, such as:
Order confirmations,
Shipping updates,
Warranty or maintenance notifications,
Other essential notices related to your purchases.
6. Sharing Data with Third Parties
We may share a limited portion of your data—only what is necessary—with third parties in the following cases:
Shipping companies and couriers to deliver your orders.
Email, SMS, or marketing service providers integrated with our Salla store to send notifications and campaigns on our behalf.
Official authorities when legally required to comply with applicable laws and regulations.
We do not sell your personal data to any third party. Any third parties we work with are expected to handle your data only for the agreed purposes and to maintain reasonable safeguards.
7. Data Protection
We rely on the technical infrastructure and tools provided by Salla, as well as reasonable organizational and technical measures, to help protect your data against unauthorized access, loss, or misuse.
Data is retained for as long as necessary to:
Fulfil the purposes described in this policy, and
Comply with applicable legal and accounting requirements.
While we and Salla strive to protect your information, no method of transmission or storage over the internet is completely risk-free. By using this store, you acknowledge and accept the normal technical risks inherent in online services.
8. Your Rights
Subject to applicable laws and Salla’s platform capabilities, you may:
Update or correct your basic account details through your store account (where account registration is enabled).
Contact us to:
Correct or update your contact information stored with us, or
Request to stop receiving marketing messages.
Review Salla’s privacy policy to understand your broader rights related to data processed directly by the Salla platform and its payment partners.
9. Changes to This Policy
We may update this Terms of Use & Privacy Policy from time to time to reflect changes in:
Our store practices,
Salla’s platform features, or
Applicable laws and regulations.
Any updates will be posted on this page. Your continued use of the store after any changes are posted will be deemed as acceptance of the updated policy.
