- All electrical and electronic products are covered by DASH warranty for 24 months from the date of the purchase invoice, except accessories and consumable parts.
- The original purchase invoice must be presented to verify the product serial number and warranty period.
- The warranty covers manufacturing defects only.
- The warranty does not cover faults resulting from misuse or incorrect installation, including but not limited to:
- Wrong electrical connection.
- Improper installation.
- Improper operating environment (temperature, humidity, liquids, dust, sunlight, etc.).
- Over/under voltage.
- Over/under load.
- Attempting to repair or modify the product outside an authorized DASH service center.
- For products covered by warranty, DASH will either repair or replace the defective product, based on the evaluation of the service center.
- The customer will receive a receipt upon delivering the product to the service center.
- The additional time required to:
- Receive due payments (if any),
- Obtain customer approval for work such as ordering special spare parts for out-of-warranty cases,
- Receive necessary accessories from the customer (e.g., screens, batteries, etc.),
- is not counted within the standard repair period.
- The customer will be notified when the product is ready for collection using the contact details registered in our system.
- DASH is not responsible for any product left at the service center for more than 3 months after:
- The customer has been notified that the repair is complete and the product is ready for collection; or
- The maintenance report including the repair cost for out-of-warranty cases has been sent to the customer.
You may contact us at any time through our sales representatives, showrooms, or via the contact information available on this website.
